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After you pay the bond money to your landlord, they must lodge your bond with the Residential Tenancies Bond Authority or 'RTBA' within 10 business days of receiving it. The RTBA will send you a receipt.
If you have not received a receipt from the RTBA 15 business days after giving the bond to your landlord, you should take the following steps:
If your landlord or their agent doesn't lodge your bond with the RTBA, you can also make a report to Consumer Affairs Victoria. Consumer Affairs Victoria does not have the power to make the landlord pay the bond to the RTBA, but there are penalties for not lodging a bond which Consumer Affairs Victoria can apply.
If your landlord has not lodged the bond with the RTBA, you can apply to the Victoria Civil and Administrative Tribunal (VCAT) for an order against your landlord.
VCAT can order your landlord to either:
Some things to remember before making an application:
We last updated this page in July 2023. Please remember that this is only legal information. If you're thinking about taking action, you should chat to a lawyer for advice about your situation first.