The Service

If you have a specific question that isn't listed below, please send it through to and we will endeavour to get you an answer ASAP!

What will I have to do/what should I expect?

From the top, our intake questionnaire takes about ten minutes to complete. You should then expect a call from us within three business days! After you agree to our T&Cs (don’t worry, all of your info is kept confidential), look out for an email from us – this email will tell you how we’re going to proceed with your case or we might ask for some extra details to help you reach a resolution.

How long will the whole process take?

Unfortunately, this is a tricky answer to put an exact time from on! This is because many things – from the individual facts of your case, how long your landlord takes to respond, etc. – can affect how long your case may take. As a general rule of thumb, cases can typically take between 3 – 28 days.

If MVLS prepares a letter to my landlord, will I get to see the letter before it is sent?

Absolutely. If we’re ever going to send a letter to your landlord, you’ll see it first before we send it off! We’ll never send anything to your landlord or agent without your permission first.

Will I get to speak to a lawyer?

As Anika is a third-party service that connects Victorian renters with legal advice given by law students and a supervising lawyer, if you require a phone conversation with a lawyer, we’re able only to connect you with a law student.

Are students involved in the process?

Yes! Part of Anika’s mission is to provide hands-on, practical experience to near-graduating legal students; therefore, all of our legal advice is prepared by law students and is then reviewed by a supervising lawyer. This means that our law students get real, practical experience, everything is double-checked by a supervising lawyer, and you receive the highest-quality legal advice.

Can I tell my landlord to speak directly with MVLS?

Absolutely! If you prefer, you can request that your landlord speaks directly with MVLS.

Contact us

If you want to learn more about how Anika can help you, fill in your details below, and we'll give you a call.

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